Shipping & Return Policy
- We ship from California, USA
- We process orders within 2-5 business days (excluding weekends and holidays)
- Successfully placed orders will received and email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us at Service@rockscaledesign.com
- Please reach out to us first at Service@rockscaledesign.com if you with to return or exchange.
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- We will also notify you if rejection of your refund.