Warranty & Return
Our warranty does not cover normal wear and tear caused by abuse. If your product is defective, we will repair or replace it for a different product of equal value.
Please reach out to us first at Service@rockscaledesign.com if you with to return or exchange.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will also notify you if rejection of your refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Service@rockscaledesign.com
To return your product, please reach out to us first at Service@rockscaledesign.com.
PO Box 9147, Fountain Valley, CA 92728, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.